Last Updated: 31 May 2026

At Dorsaron, we understand how important it is for your ethnic wear to arrive safely and on time. Every order is carefully inspected, packed with care, and shipped through trusted courier partners to ensure a smooth and reliable delivery experience.

Below you'll find complete information about our shipping methods, delivery timelines, and service coverage.

Delivery Method & Cost

Shipping Method: Standard Shipping

Shipping Coverage: All serviceable locations across India

Shipping Charges: Free Shipping on all prepaid and Cash on Delivery (COD) orders unless otherwise stated during promotional periods.

Currency: All prices and transactions are processed in Indian Rupees (₹ INR).

Order Processing & Delivery Timeline

Order Processing Time

Orders are processed within 1–2 business days after the order is successfully placed and confirmed.

Orders are packed and dispatched during business hours, excluding Sundays and public holidays.

Transit Time

Once shipped, orders typically arrive within 2–4 business days, depending on the delivery location and courier partner serviceability.

Total Estimated Delivery Time

The total estimated delivery time is typically 3–6 business days from the date of order placement.

Delivery to remote locations may require additional time.

Order Cut-Off Time

Orders placed before 2:00 PM IST (Indian Standard Time) on business days will generally be processed on the same day.

Orders placed after 2:00 PM IST will begin processing on the next business day.

Cash on Delivery (COD)

Dorsaron currently offers Cash on Delivery (COD) for eligible serviceable pin codes across India.

To maintain smooth operations:

• COD orders may be verified via phone call, WhatsApp, SMS, or email before dispatch.
• Dorsaron reserves the right to cancel unverified or suspicious orders.
• COD availability depends on courier service coverage in your area.

Delivery Area

We currently ship across India to most serviceable pin codes.

At this time, international shipping is not available.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp containing your tracking details.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

Delivery Notes

• Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, festivals, or other unforeseen circumstances.
• Dorsaron is not responsible for delays resulting from incorrect or incomplete shipping information provided during checkout.
• Customers are responsible for ensuring accurate delivery details at the time of placing the order.

Failed Deliveries

If a delivery attempt fails due to incorrect address information, customer unavailability, refusal to accept the package, or repeated non-response, Dorsaron reserves the right to cancel the order and restrict future Cash on Delivery purchases.

Contact Information

Business name: Dorsaron

Phone Number: +91 99097 17037

Business EMail: support@dorsaron.in

Business Address : Dorsaron The Fabrizo Market, Near Polaris Textile City, Magob, Surat, Gujarat – 395010, India

🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Thank you for shopping with Dorsaron. We are committed to delivering premium ethnic fashion with quality, trust, and exceptional customer service.

• Returns accepted within 30 days of delivery.
• Products must be unused and in original condition.
• Original tags and packaging must be intact.
• Customized or altered products are not eligible.
• Refunds are processed after quality inspection.

Return, Refund & Replacement Policy

At Dorsaron, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. Please review our Return, Refund, and Replacement Policy carefully before making a purchase.

Return Window

Customers may request a return within 30 days of delivery.

Requests submitted after the 30-day return period may not be eligible for approval.

Eligible Returns

We accept returns for both defective and non-defective products, including returns due to change of mind, subject to the conditions below.

To be eligible for a return, the item must:

• Be unused, unworn, and unwashed.

• Be in its original condition.

• Include original packaging, tags, accessories, manuals, and invoice (if provided).

• Not show signs of misuse, alteration, or customer-caused damage.

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse, negligence, or improper handling.

• Customized or personalized products.

• Hygiene-sensitive products that have been opened, used, or altered (if applicable).

Return Shipping Costs

• If the return is due to a damaged, defective, incorrect, or incomplete product, Dorsaron will cover the return shipping cost.

• For change-of-mind returns or customer preference returns, the customer may be responsible for return shipping costs unless otherwise specified.

Reporting Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 48 hours of delivery for faster resolution.

Photos, videos, or an unboxing video may be requested to help verify the claim.

How to Request a Return

To request a return, refund, or replacement, contact us with:

• Order ID

• Product Name

• Reason for Return

• Photos or videos (if applicable)

Contact Details

Email: support@dorsaron.in

Phone / WhatsApp: +91 99097 17037

Our support team will review your request and respond within 24–48 business hours.

Refund Policy

Once the returned item is received and inspected, and the return is approved:

• Refunds are processed within 7 business days.

• Refunds are issued to the original payment method used during purchase.

• For Cash on Delivery (COD) orders, customers must provide valid bank account or UPI details for refund processing.

Actual refund credit times may vary depending on the payment provider or bank.

Replacement Policy

Replacements may be offered for:

• Damaged products

• Defective products

• Incorrect products received

• Missing parts or accessories

If a replacement is unavailable, a full refund may be issued.

Approved replacement requests will be processed at no additional cost.

Order Cancellation

Orders may be cancelled before shipment by contacting our support team.

Once an order has been shipped, cancellation may not be possible; however, customers may still be eligible for a return under this policy.

Important Notes

• Dorsaron reserves the right to reject return, refund, or replacement requests that do not meet the conditions outlined in this policy.

• Product images are for illustrative purposes only. Slight variations in color, design, or packaging may occur.

Contact Us

Business name: Dorsaron

Phone Number: +91 99097 17037

Business EMail: support@dorsaron.in

Business Address : Dorsaron The Fabrizo Market, Near Polaris Textile City, Magob, Surat, Gujarat – 395010, India

🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Payment Methods

At Dorsaron, we currently offer Cash on Delivery (COD) as our primary payment method to ensure a convenient and secure shopping experience for our customers.

Cash on Delivery (COD)

• Customers can place orders and pay in cash at the time of delivery.
• COD is available for most serviceable pin codes across India.
• Our delivery partner will collect the payment when the order is delivered.

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Order Confirmation

To maintain a smooth shopping experience:

• All COD orders may be subject to confirmation via phone call, WhatsApp, SMS, or email.
• Dorsaron reserves the right to cancel orders that cannot be verified or confirmed.

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COD Eligibility

Cash on Delivery is available only in locations serviced by our delivery partners.

In certain cases, COD may not be available due to:

• Remote delivery locations
• Courier service restrictions
• High-risk delivery zones

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Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been shipped, cancellation requests may not be accepted.

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Failed Deliveries

If a COD order is refused, repeatedly undelivered, or rejected without a valid reason, Dorsaron reserves the right to:

• Restrict future COD purchases
• Require advance payment for future orders
• Cancel suspicious or fraudulent orders

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Pricing & Taxes

• All prices displayed on our website are in Indian Rupees (₹).
• Applicable taxes are included in the product price unless otherwise stated.
• Shipping charges, if applicable, will be displayed during checkout.

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Secure Shopping

Although we currently operate on a Cash on Delivery model, we are committed to providing a secure, transparent, and trustworthy shopping experience for all customers.

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Contact Us

For any payment-related questions or assistance, please contact us:

Business name: Dorsaron

Phone Number: +91 99097 17037

Business EMail: support@dorsaron.in

Business Address : Dorsaron The Fabrizo Market, Near Polaris Textile City, Magob, Surat, Gujarat – 395010, India

🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

• Free Shipping on All orders in India . COD available in India.
• No hidden charges.
• Final amount shown at checkout is the amount you pay.

Frequently Asked Questions (FAQs)

🚚 Shipping & Delivery

How long does delivery take?

Orders are typically delivered within 4–7 business days from the date of order confirmation.

Do you offer free shipping?

Yes, we offer FREE shipping across India on all orders.

Do you deliver throughout India?

We deliver to most serviceable locations across India through our trusted courier partners.

How can I track my order?

Once your order is shipped, tracking details may be shared via SMS, email, or WhatsApp, where applicable.

What if my order is delayed?

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to weather conditions, courier issues, public holidays, or other unforeseen circumstances.

What happens if I am unavailable during delivery?

Our courier partner may attempt re-delivery. If delivery remains unsuccessful, the order may be returned and canceled.

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🔄 Returns, Cancellations & Refunds

Can I return my order after delivery?

7 Days Return after Delivery

What is required for a damage or defect claim?

A clear and complete unboxing video is mandatory for all claims related to damaged, defective, missing, or incorrect products.

How long do I have to report an issue?

Any issue must be reported within 48 hours of delivery.

Can I cancel my order?

Orders may be canceled before shipment. Once an order has been shipped, cancellation may not be possible.

How do I request a refund or replacement?

Contact our support team with your Order ID, issue details, photos, and unboxing video (if applicable).

When will I receive my refund?

Approved refunds are typically processed within 7 business days.

How are refunds issued for Cash on Delivery orders?

For COD orders, refunds are processed through UPI or bank transfer after verification.

Who pays for return shipping?

If the return is approved due to our error (damaged, defective, or incorrect item), Dorsaron will cover the return shipping costs.

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💳 Payments

What payment methods do you accept?

Currently, Dorsaron accepts Cash on Delivery (COD) orders.

Is there any extra charge for Cash on Delivery?

No, there are currently no additional COD charges unless specifically mentioned during checkout.

Is Cash on Delivery available everywhere?

COD availability depends on the serviceability of your delivery location.

What should I do if my payment-related issue is not resolved?

Please contact our support team, and we will assist you as quickly as possible.

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📞 Need Help?

How can I contact Dorsaron?

You can reach our customer support team through the following channels:

Email: Support@dorsaron.in

Phone: +91 99097 17037

What are your customer support hours?

Monday to Saturday, 10:00 AM – 6:00 PM IST.

Where is Dorsaron located?

Address:
Dorsaron The Fabrizo Market, Near Polaris Textile City, Magob, Surat, Gujarat – 395010, India

How quickly will I receive a response?

We typically respond to customer inquiries within 24–48 business hours.

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Still have questions?

Our support team is always happy to help. Contact us via email or phone, and we'll get back to you as soon as possible.