Refund policy

  • At Dorsaron, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. Please review our return, refund, and replacement policy carefully.

Return Timeframe

You may request a return within 30 days from the date your order is delivered. Requests submitted after this period may not be approved.

📦 Return Eligibility

You may request a replacement or refund under the following circumstances:

  • The product received is damaged during transit.
  • The product received is defective or not functioning as intended.
  • The wrong product was delivered.
  • The product has missing parts or accessories.

Important Conditions

  • 30 Days Return after Delivery
  • A clear and uninterrupted unboxing video is mandatory for all damage, defect, missing item, or wrong product claims.
  • All issues must be reported within 48 hours of delivery.
  • Requests submitted after 48 hours may not be eligible for replacement or refund.

🚚 Return Shipping Costs

  • If the return is approved due to our error (damaged, defective, missing, or incorrect item), Dorsaron will bear the return shipping charges.

🔁 How to Request a Return or Replacement

To initiate a return or replacement request:

  1. Email us at support.dorsaron.in or contact us at +91 99097 17037
  2. Provide: 
  • Order ID
  • Product name
  • Description of the issue
  • Photos/videos of the product
  • Unboxing video (mandatory for damage/defect claims)

Our support team will review your request and respond within 24–48 business hours.

💸 Refund Process

Once your return request is approved and the product is received (if applicable):

  • Refunds will be processed within 7 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • For Cash on Delivery (COD) orders, customers must provide valid UPI ID or bank account details for refund processing.

Please note that actual credit timelines may vary depending on your bank or payment service provider.

🔄 Replacement Policy

If the delivered product is found to be:

  • Damaged
  • Defective
  • Incorrect
  • Missing essential parts

Dorsaron may offer:

  • A free replacement, or
  • A full refund, depending on product availability and the nature of the issue.

Approved replacement requests will be processed at no additional cost to the customer.

❗ Important Notes

  • Dorsaron reserves the right to reject any return, replacement, or refund request that does not meet the conditions outlined in this policy.
  • Customers are strongly advised to record a complete unboxing video when opening their package.
  • Product images displayed on the website are for representation purposes only. Slight variations in color, design, or packaging may occur.

📞 Contact Us

If you have any questions regarding orders, shipping, returns, refunds, or general inquiries, please contact us:

Store Name: Dorsaron

📱 Phone / WhatsApp Support: +91 99097 17037

📧 Email Support: support@dorsaron.in

Business Hours

Monday – Saturday: 10:00 AM – 6:00 PM (IST)

Sunday: Closed

🕒 Time Zone

Indian Standard Time (IST)

UTC +05:30