FAQs
Frequently Asked Questions (FAQs)
🚚 Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 4–7 business days from the date of order confirmation.
Do you offer free shipping?
Yes, we offer FREE shipping across India on all orders.
Do you deliver throughout India?
We deliver to most serviceable locations across India through our trusted courier partners.
How can I track my order?
Once your order is shipped, tracking details may be shared via SMS, email, or WhatsApp, where applicable.
What if my order is delayed?
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to weather conditions, courier issues, public holidays, or other unforeseen circumstances.
What happens if I am unavailable during delivery?
Our courier partner may attempt re-delivery. If delivery remains unsuccessful, the order may be returned and canceled.
🔄 Returns, Cancellations & Refunds
Can I return my order after delivery?
7 Days Return after Delivery
What is required for a damage or defect claim?
A clear and complete unboxing video is mandatory for all claims related to damaged, defective, missing, or incorrect products.
How long do I have to report an issue?
Any issue must be reported within 48 hours of delivery.
Can I cancel my order?
Orders may be canceled before shipment. Once an order has been shipped, cancellation may not be possible.
How do I request a refund or replacement?
Contact our support team with your Order ID, issue details, photos, and unboxing video (if applicable).
When will I receive my refund?
Approved refunds are typically processed within 7 business days.
How are refunds issued for Cash on Delivery orders?
For COD orders, refunds are processed through UPI or bank transfer after verification.
Who pays for return shipping?
If the return is approved due to our error (damaged, defective, or incorrect item), Dorsaron will cover the return shipping costs.
💳 Payments
What payment methods do you accept?
Currently, Dorsaron accepts Cash on Delivery (COD) orders.
Is there any extra charge for Cash on Delivery?
No, there are currently no additional COD charges unless specifically mentioned during checkout.
Is Cash on Delivery available everywhere?
COD availability depends on the serviceability of your delivery location.
What should I do if my payment-related issue is not resolved?
Please contact our support team, and we will assist you as quickly as possible.
📞 Need Help?
How can I contact Dorsaron?
You can reach our customer support team through the following channels:
Email: Support@dorsaron.in
Phone: +91 99097 17037
What are your customer support hours?
Monday to Saturday, 10:00 AM – 6:00 PM IST.
Where is Dorsaron located?
Address:
Dorsaron The Fabrizo Market, Near Polaris Textile City, Magob, Surat, Gujarat – 395010, India
How quickly will I receive a response?
We typically respond to customer inquiries within 24–48 business hours.
Still have questions?
Our support team is always happy to help. Contact us via email or phone, and we'll get back to you as soon as possible.